We started out in 2007 with some of the worst performing practices in Salford. We increased Quality and Outcomes Framework (QoF) from 63% to 95% and we now have an 'Outstanding' award by the Care Quality Commission (CQC). We care passionately about quality health care for all and will continue to improve.
We started out with core general practice services. We have grown our service offer to include social prescribing, specialist children's service, health care for homeless people. Because we are a social enterprise, we will continue to invest in more services to help improve your health and well-being.
Developed a Learning Organisation
We believe that excellent care needs excellent staff. We have developed a positive staff culture. Our staff are professional, yet approachable; caring, but will seek to empower you; friendly, but give you respect. We have worked hard over the years to get this right. Our Investors in People status demonstrates our commitment to our staff.
We were a champion of evening and weekend opening hours. We have 3 GP practices across the city. We have invested in opening up access to those who may find it hard: for example, homeless people, young people, people with dementia.
We believe that we can always do things better. We have taken an innovative approach to solving problems and improving what we do. For example, the children's project has slashed the hospital bill for our children and families are happier with this, social prescribing gives our patients the support, beyond the medical care, to improve their lives, the introduction of Advanced Nurse Practitioners, working alongside our GPs, has expanded our clinical workforce and gives our patients more choice.
Invested In Our Community
We are one of very few social enterprises across the country to deliver front line GP services. We are committed to reinvesting any surplus in the communities we serve. For example, we have reinvested £120,000 to offer social prescribing and community physiotherapy.